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Credit Control

In support of your cash collection efforts, our carefully researched and developed Advanced Telephone Collection Techniques Workshop offers an excellent opportunity for your collectors/controllers to develop and fine tune their communication, negotiation, questioning and influencing techniques to perfection. This course for the right audience has the potential to generate the biggest impact on cash flows and overdue debt - measured by the usual parameters of DSO (Days Sales Outstanding) and Aged Debt.

Credit Management and Team Leaders

These carefully structured workshops and credit specific skills development programmes, including our latest course: The Essential Credit Manager in a Day, will benefit both new and existing Credit Managers and Team Leaders, by offering a comprehensive range of modules on all the key aspects of CREDIT RISK & RECEIVABLES MANAGEMENT.

The modules chosen include a comprehensive list of technical topics associated with the role of the Credit Manager, from: understanding and setting cash, risk and collections goals and targets; managing and monitoring the collections process and the customer risk portfolio; operating and managing a comprehensive system for dealing with the legal ramifications of bad and doubtful debt; PLUS motivating, leading, challenging, supporting and developing the team; with the objective to be ‘best in class’.

Personal Development

Team Building and Time Management, are two key workshops our clients find most beneficial in enhancing both team and individual performance.

Finance Accounting

Finance for Non-financial Managers is just one key example workshop from our portfolio of training programmes designed to improve understanding and awareness of the critical financial issues that impact on your business.